Crowne Plaza Gerrards Cross, an IHG Hotel

Breakfast is outstanding, it's not cheap but it is excellent value. The hot breakfast food was consistently refreshed, always hot and not greasy at all. Rooms are spacious and high quality. Staff are always incredibly accommodating and helpful. On our most recent stay, I phoned reception to report another guest having an unsavoury phone argument late at night and expressed how this made us feel uncomfortable. Steve on reception immediately dealt with the issue and offered a room change/upgrade on another floor to distance us from the other guest. We were satisfied with the issue being dealt with, the offer of a room change was a really nice touch.

The facilities were great and very clean. The room was small but comfortable. The amenities were very thoughtful. The decor and smell and style of the whole place was amazing. It was genuinely luxury vibes without the price tag!

An impressive facility, the pool jacuzzi sauna andsteam room were very welcome after a long international journey. I chose this hotel for its particular location but also to impress my mother in law; it certainly did that.

From the moment you enter the Crowne Plaza, it's very apparent that this is a hotel that lives upto it's name and reputation. Being a wheelchair user, it is very refreshing to have accessibility so well planned out throughout the hotel. I was genuinely very impressed. The staff were exceptional. Any time I needed any assistance, I was met with a level of customer service that exceeded my expectations. The breakfast was fantastic. It was a really great range of high-quality food and drinks in an accessible area that was very well laid out. I was particularly impressed with a member of staff called Dhruvi. She was very attentive and made a really good impression, demonstrating outstanding service and attention to detail with her exemplary hospitality. Thank you. The hotel room was perfect. Great size, brilliant air conditioning, very clean. Very comfortable bed. I really appreciated the complimentary mini bar. The shower was very good. We had an issue with the toilet flush, but in less than ten minutes of calling reception, they had someone come and fix the problem, who was very polite as well as prompt. The swimming area was very nicely laid out, we had some wonderful members of staff show us the accessible features. Again, very well thought out. Lovely staff that were on hand and made the experience very pleasant. In the breakfast area, they had live music played on Friday and Saturday evening. We didn't make it to see this, but we were well informed and made to feel welcomed to the events if we wanted to go. Overall, I've really enjoyed my stay. An absolutely brilliant hotel with wonderfully attentive staff. Very clean, fresh, and modern hotel. I would definitely recommend this hotel in a heartbeat. Thank you for making our experience one to remember!

The breakfast was great, the restaurant very nice. The children especially loved the swimming pool. Staff were very friendly, the kids enjoyed their welcome pack (one for dogs would have been nice too ;))